Complaints & Contact

This is a pre‑launch informational page describing our intended approach to handling complaints. The final process will depend on licensing and regulatory requirements and must be confirmed with your compliance advisers.

1. How to contact us

If you have a complaint or concern about myfootybets, please contact us in the first instance using:

• Email: david@myfootybets.com
• Post: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

2. What to include

To help us investigate efficiently, please include where applicable:

• Your full name and any account details (if applicable);
• A clear description of your complaint;
• Relevant dates, screenshots and any reference numbers; and
• How you would like us to resolve the issue.

3. Our intended process

Our aim is to:

• Acknowledge your complaint within a reasonable timeframe;
• Carry out a fair and thorough review of the issues you raise; and
• Provide a clear written response explaining our findings and any proposed resolution.

4. Escalation and dispute resolution

For regulated betting services, customers may have additional options to escalate unresolved complaints to an independent Alternative Dispute Resolution (ADR) provider or relevant regulator. Details of any ADR arrangements and time limits will be set out in our full Terms & Conditions at launch.

5. Responsible gambling support

If your complaint relates to safer gambling or you are concerned about your gambling behaviour, independent help and support is available at BeGambleAware.org and from other recognised support organisations.